Proctoring Services

What are Proctoring Services?

Proctoring services are available for students approved to receive testing accommodations based on their disability and supporting documentation. It is the student's responsibility to schedule their exams, either with their faculty or Disability Support Services (DSS), to receive their appropriate testing accommodations.

Students testing with DSS are responsible for taking their exams on the same day and at the same time as the class, or as indicated by the faculty. However, there may be instances when the student must take the exam at a different time, or on a different day. If the exam time or day needs to be changed from what the faculty has indicated on the Alternative Testing Agreement, the student and faculty will need to notify DSS to prevent any testing delays. Otherwise, DSS will need to confirm the change with the faculty.

Reasons for a scheduling date/time change MAY include:

• Back-to-back classes where extended time interferes with another class.
• Exams take place after DSS testing hours.
• Disability related issues (i.e. medical treatments).

Reasons a scheduling change would NOT be allowed:

• Scheduling exams later to allow for extended time to study.
• Scheduling exams based on a student's personal preference.

The Proctoring Coordinator and the faculty will review reasons on a case-by-case basis.

The DSS Office reserves the right to review future requests for proctoring services if any of the above, or a combination of the above are violated or abused.

Testing center policies:

1. The student must arrive on time and prepared with the materials needed for the exam (pen/pencil, green book, scantron, etc.).
2. When checking in, the student must show their LMU OneCard or some other form of photo I.D.
3. Students are encouraged to use the restroom prior to exams. Restroom breaks during exams will be provided on-the-clock, unless it is an approved accommodation.
4. No personal belongings are allowed in the testing room. This includes, but is not limited to: bags/backpacks, watches, cell phones, or any electronic devices
   1. Cell phones and smart watches are strictly prohibited in the testing room. If a student is found with a cell phone or smart watch, their test will be stopped, and the faculty will be informed.
5. Testing room computers are monitored electronically, and testing rooms are equipped with video cameras. If a student is suspected of cheating, DSS will stop the exam and report the details to the faculty.
6. Students who arrive late will have that time deducted from their allotted testing time. If a student arrives more than 30 minutes late, DSS may not be able to proctor their exam and may inform the faculty that the exam as been cancelled. If the student arrives late and the testing time runs over the DSS Office hours, the student will have the option to test until the end of DSS testing hours or contact their faculty to test with them or reschedule.

Guidelines regarding proctoring services

• Students requesting proctoring services must have an approved testing accommodation.
• Using the DSS online portal, students must request that their faculty be notified of their approved "Alternative Testing" accommodations. "Alternative Testing" accommodations include, but are not limited to:
  • Extended time
  • Option to test with DSS
  • Enlarged materials
  • Use of a computer
  • Adaptive equipment/software
• Faculty must complete an Alternative Testing Contract (link available on their faculty notification email) providing the details as to when and how exams must be administered.
  • Faculty are encouraged to proctor exams for students who only have the testing accommodation of 50% extended time.
    • Ideally, students should request faculty notifications during the first week of class so that they may receive their approved accommodations.
• All exams should be scheduled at least 7 days prior to each exam or quiz and 14 days prior to their final exams to avoid any possibilities of not being able to test due to DSS reaching full testing capacity.
• Students who will not be able to make their scheduled testing session must cancel their testing request. This may be done through the online portal or by contacting the DSS Office.

Late Exam Requests: Exams proctored by DSS must be arranged in advance through the DSS online portal. Exam requests should be submitted at least 7 days prior to each exam or quiz (14 days prior to final exams).

• If the student turns in a late request for an exam, they will receive a warning from DSS. After 3 warnings, DSS may not be able to proctor future exams for the student. 
• If a student makes a late exam request, there is no guarantee that DSS will be able to proctor the exam. DSS' ability to proctor will be determined by space and availability.

Please Note:

• DSS is unable to proctor exams that are administered online.
• No food is allowed in the testing room unless it is part of an approved accommodation.