Certified Workplace Mediator

This dynamic conflict resolution program provides you with the knowledge, skills, and practice hours to become a professional workplace mediator. These core skills can help you advance in your current career or begin an encore career as a professional mediator in private practice. The program includes skill building in areas such as communication skills, negotiation, and facilitation, all using the InAccord® Conflict Analysis model for mediation and conflict resolution.

Details + Objective

You Will Learn

  • Articulate the use of the InAccord® Conflict Analysis model for use in mediation
  • Examine the Three Phases and Four Stages of the InAccord® model
  • Explore the pre-interview and post-interview phases of the InAccord® mediation model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord® surveys to simulated cases and analyze the results
  • Examine and apply the InAccord® model to the most common workplace disputes

How the course is taught

  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 200 course hours

How you will benefit

  • Earn your InAccord® Certified Mediator Certification
  • Prepare yourself for a rewarding mediator or arbitrator career in state and local government, within the finance and insurance industry, or at a private practice
  • Develop effective conflict resolution skills that can be used as the workplace or in your personal life
  • Registration + Fees

    Begins: Open enrollment | Registration will open soon

    Course: TBD

    Tuition: $4,295 | Prospective students of this program may be eligible for full or partial federal tuition assistance under the Workforce Innovation and Opportunity Act.

  • Outline
    • Receive an overview of the InAccord® conflict analysis model. Understand the justice and alternative dispute resolution methods.
    • Learn parts one and two of the program’s touchstone skills module. You’ll also understand how to craft the memorandum of agreement, special issues in mediation, and legal processes and ethics.
    • Understand how to use InAccord® conflict analysis in practice. Learn about the touchstone skills in practice and how to initiate a demo practice.
    • Learn how to facilitate a phase two, stage one intervention. Explore other levels of interventions and how to handle ethical dilemmas and mitigation.
    • Dive into an overview of workplace conflict resolution. You’ll learn how conflict analysis models can be applied to the workplace and how to handle law and workplace conflict.
    • Complete the course by understanding the best course of action to take when faced with workplace discrimination, how to handle termination, employee disputes, labor and union disputes, and workplace violence.
  • Requirements

    There are no pre-requisites for this program. Using a computer browser and Microsoft Word are necessary to complete the assignments and navigate the online campus. Students should have basic computer skills and be comfortable navigating the Internet and using e-mail. Students must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation.

    This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows Vista and later operating systems and IE 8 and later browsers. With a PC, Microsoft Word 2003 or higher is also required on a PC.

    On a Mac, the program is compatible with Mac OS X 10.6 (with Java 6) and later operating systems, Firefox, and Chrome, and Safari 5.1.9 or later browsers. Microsoft Word 2011 or higher is also required on a Mac.

    We highly recommend that you use Internet Explorer in place of other web browsers.

    Adobe Flash Player and Adobe Acrobat Reader are required for this program.

    Windows Media Player and Skype are also required for this program. Free downloads are available online.

    You need to have a microphone installed on your computer to participate in the role play practices. If you do not have a microphone installed, you are required to purchase a headset with a built-in microphone prior to enrolling.

    The following textbooks will be provided with the program:

    • Touchstone Skills for Authentic Communication
    • In Justice, InAccord®
    • The Essential Guide to Workplace Mediation and Conflict Resolution
  • Intructors

    Judge M. Sue Kurita is a native El Pasoan and has served as a judge for over 26 years. She is the presiding judge of El Paso County Court at Law Number Six since the court was created in 1998. Prior to 1998, Judge Kurita served as a Municipal for the City of El Paso for 9 years, including 4 years as the Presiding Judge. Judge Kurita has served on the boards of Judicial Section of the State Bar of Texas, and on the National Association of Women Judges. She was elected Vice-President of the National Association for Women Judges and also served as the Chair for the New Judges Program for NAWJ. Judge Kurita was an official U.S. delegate to the Latin America Seminar on the 1980 Hague Convention Child Abduction Treaty. In September 2010, the Texas Supreme Court appointed Judge Kurita to serve on the State Commission for Judicial Conduct and currently serves as Vice-Chair. Judge Kurita was awarded the inaugural Daniel H. Benson Public Service Award from The Texas Tech University School of Law Alumni Association. Since 1994, Judge Kurita has been an adjunct professor for Park University and Excelsior College, teaching military personnel and their families. She has been the Commencement Speaker for both colleges. She was named the Excelsior College, School of Public Service 2015 Distinguished Faculty Member of the Year. She also was a community supporter for the Fort Bliss Garrison, Basic Opportunitues for Single Soldiers Program, organizing a holiday host programs. Judge Kurita is a 1975 graduate of the University of Texas at El Paso (BA). She earned a Masters from Webster University in 1981; and her law degree from Texas Tech University School of Law in 1985. Additionally, Judge Kurita was a Commandant List graduate in the Modern Greek Language Course at the Defense Language Institute. Judge Kurita has received certification in Criminal Law and Civil Law from the Texas Center for the Judiciary, Judicial College.

    Brian Luther is a Colorado licensed attorney and certified mediator and arbitrator with over 15 years of mediation and alternative dispute resolution experience in a variety of settings. Brian has a BA in English and History from Rutgers University, and a Juris Doctorate from Western New England School of Law. Brian has been a lead Instructor and Internship Supervisor for the past 4 years. In addition, Brian has presided as an impartial hearing officer in Longmont, CO, and is an alternate board member for the City of Longmont Board of Adjustments & Appeals, a quasi-judicial city board. As an attorney and mediator with an innovative mind-set and advanced practice skills, Brian brings enthusiastic dedication to his teaching and his work.