Administrative Dental Assistant

This nationally recognized Administrative Dental Assistant Online Certificate Program will teach you the essential skills for managing the business aspects of a dental practice and becoming an administrative dental assistant. You will learn about dental terminology and anatomy, medical records management, accounts receivable and reimbursement management, insurance and patient billing, patient scheduling, and procedural and diagnostic coding. The Administrative Dental Assistant Online Program will prepare you for a new career working in a dental office.

Textbooks are included. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.


Upon successful completion of this program, you'll:

  • Understand the role of the administrative dental assistant
  • Communicate effectively with patients and coworkers
  • Relate to patients in a professional, caring manner
  • Understand teamwork in the dental office
  • Maintain quality patient records
  • Understand information management in the dental office
  • Become proficient with scheduling and recall systems
  • Know how to process dental insurance
  • Perform inventory management and equipment maintenance
  • Know bookkeeping and collection procedures 


As an Administrative Dental Assistant, you will perform as a professional dental staff member and work on behalf of the patient as well as the dentist. This exciting Administrative Dental Assistant Online Program can help you gain entrance in the Dental Assistant career path. You will learn about patient care, as well as how to assist with administrative dental duties. Advance and discover career possibilities after acquiring the skills essential for an entry-level administrative dental assistant position.

This course will provide you with the skills you need to perform the following tasks in a Dental office:

  • Interact with patients and a dental team
  • Obtain health histories and maintain patient records
  • Recognize signs and symptoms of illness and disease
  • Understand dental terminology
  • Schedule patients
  • Master recall systems
  • Assist the dentist in patient care
  • Perform administrative duties in a dental office
  • Complete dental insurance claim forms
  • Use CDT (current dental terminology) coding

You will build effective communication skills and gain knowledge to assist dentists with administrative duties such as fee collection, banking, and accounts payable. You will also learn about dental insurance.

This course will provide you with comprehensive instruction with DENTRIX. You will receive DENTRIX G4 software that will provide you with sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills. Textbooks are also included in the course.

Upon registering, you will receive six (6) months to complete the program.

  • Registration + Fees

    Begins: Open enrollment | REGISTER

    Course: ODAX800.01

    Tuition: $2,095 | Prospective students of this program may be eligible for full or partial federal tuition assistance under the Workforce Innovation and Opportunity Act.

  • Outline

    I. The Dental Profession
        1. Orientation to the Dental Profession: Dental Basics
    II. Interpersonal and Communication Skills
        1. Communication Skills and Telephone Techniques
        2. Written Correspondence
        3. Patient Relations
        4. Dental Healthcare Team Communication
    III. Records Management
        1. Patient Clinical Records
        2. Information Management
    IV. Scheduling and Recall Systems
        1. Dental Patient Scheduling
        2. Recall Systems
    V. Dental Insurance Processing
    VI. Financial Management
        1. Financial Arrangements and Collection Procedures
        2. Bookkeeping Procedures: Accounts Receivable
        3. Bookkeeping Procedures: Accounts Payable
    VII. Office Equipment and Inventory
        1. Inventory Management
        2. Office Equipment
        3. Computers in the Dental Office
    VIII. Employment Strategies

  • Requirements

    To complete this program, you will need a PC running on Windows XP or newer. This program is not compatible with a Mac. You will also need an Internet connection and e-mail capability. Adobe Flash Player and Adobe Acrobat Reader are required for this course.

    ed2go provides the required textbooks for this course. Each student will receive the following:

    • Administrative Dental Assistant, 3rd Edition
    • Student Workbook to Accompany the Administrative Dental Assistant, 3rd Edition

     Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills.


    Students should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and have a command of English grammar and punctuation. No dental office work experience is required.

    The Administrative Dental Assistant Online Program is for you if you're interested in learning the skills necessary for dental office career opportunities.

  • Instructor

    Cindy Lamkin has been employed in the dental field for over 20 years. She graduated from the University of South Dakota with a degree in dental hygiene. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordination. Her career includes general dentistry, as well as specialty practices of periodontics, endodontics, pedodontics, and orthodontics. Cindy has both her Registered Dental Assistant and Registered Dental Hygienist credentials, and she is licensed to practice in multiple states.

  • FAQs

    1. Can I register for programs if I am an international student?

    Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

    2. How long does it take to complete a program?

    All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Upon registering, you're given six months to complete this program.

    3. Do I have to buy additional materials?

    All the materials you'll need are included, and their cost will be covered by your tuition. ed2go will ship all materials ground service upon enrollment.

    4. Can I get financial assistance?

    ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.

    5. What happens when I complete the program?

    Upon successful completion of the program, you will be awarded a certificate of completion.

    6. Am I guaranteed a job?

    ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

    7. Who will be my instructor?

    Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

    8. What software or hardware do I need in order to take online programs and what are the system requirements?

    In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.

    9. Can I use a Mac?

    No, this program is not compatible with a Mac.

    10. How can I get more information about the program?

    If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button toward the top of the page). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at 1-855-520-6806. We will answer your questions promptly.

    11. When can I start the program? Our programs are all open enrollment. You can register and start the program as soon as you are ready.

    Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

    12. What if I don’t have enough time to complete my program within the time frame provided?

    The time allotted to complete your program has been calculated based on the number of hours for each program, so don’t worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

  • Reviews

    "I enjoyed that is was a self-paced course. That is great for someone like me, who has a job, children, and a home to manage
" - T.M., Columbus State University

    “My facilitator was extremely helpful. I learned a lot and it was a whole lot more fun than I expected it to be.”
- A.K., Cal State San Marcos

    "The facilitator was excellent! She was very helpful and always responded with feedback, answers, and grades in a very timely manner. Overall Administrative Dental Assisting was well put together and very well constructed.
" - B.N., The Business Resource Center at Lake-Sumter Community College

    "It course was easy to access. I really enjoyed it, especially having it as my first online class. I thought it was going to be hard, but it wasn't. I would take another online class, because everything was good." 
- B.J., Lawson State Community College - Bessemer

    "The positive and constructive feedback was amazing.
" - I.A., Austin Community College, Corporate Training Solutions

    "The best thing about the class was learning more about the dental assistant in addition to doing hands-on activities at the dentist office." 
- S.J., Lawson State Community College

    "I enjoyed being able to access my school work online and do my work when I had the time. My facilitator helped me a lot throughout my course and always responded to my questions in a VERY timely manner. Without her patience and expertise, I would not have been able to complete my program on time. I have a new understanding of the Dental Administrative Assistant skills.
" - J.B., Yuba College

    "My facilitator responded very quickly to my questions (which I am sure seemed endless, at times!). She was patient and thorough with her answers and gave very clear answers and explanations. Her advice and encouragement was invaluable! I loved learning with this course! The essays were challenging and there was much more information than I was expecting. (I really didn't know what to expect!) The ed2go counselor was also supportive--asking how things were going and how she could help--great!!" - S.R., Northwest Iowa Community College

    "I really enjoyed it all! It made going back to school much easier with 2 toddlers. The whole experience was wonderful. The instructor was available for help and was very helpful; she didn’t just throw you a comment and go, but she took time to explain what I needed to fix.
" - L.C., Lawson State Community College – Bessemer