For survey related questions or technical assistance with Qualtrics, please contact the Survey & Evaluation team at

Associate Director of Survey Research 

Michelle Castellanos, Ph.D., joined IRDS in 2015 and serves as Associate Director of Survey Research and Adjunct Faculty within the School of Education. Prior to coming to Loyola Marymount University, Michelle served as a research associate and faculty member at the University of Southern California and Mount Saint Mary’s University. She received her B.A. in Psychology and Social Welfare from the University of California, Berkeley, and her Ph.D. in Higher Education and Educational Psychology from the University of Southern California.

Michelle has substantial experience developing surveys and using survey data to examine students’ college experiences and subsequent learning, persistence, and career outcomes. Her scholarly work has been featured in the Journal of College Student Development, Journal of Hispanic Higher Education, and the Journal of Higher Education. As Associate Director of Survey Research, Michelle provides leadership and support in the areas of surveys and evaluations, research methods, and leads survey and institutional research studies in support of strategic planning and decision making.

Survey Research Associate

Alan Nong, Ph.D. Candidate, joined the Surveys and Evaluation team in 2018. As Survey Research Associate, Alan supports the unit’s aims of advancing the University’s survey research and evaluation initiatives in support of strategic planning and decision-making, including but not limited to providing Qualtrics and survey research support to members of the campus community, and support in the administration of course evaluations.

Previously, Alan supported a variety of research initiatives and program evaluations within the Department of Educational Psychology at the University of Kansas. Alan received his B.A. in Psychology from the University of California, Riverside, and M.A. in Education and Human Development from George Washington University. In addition to his work on the Surveys & Evaluation team, Alan is currently completing his Ph.D. in Educational Psychology and Research from the University of Kansas.

Survey Research Assistant

Kitty Pham joined the Surveys and Evaluation Team in 2020. As the Survey Research Assistant, Kitty plays an integral role in supporting the units functions and aims, including but not limited to maintaining the unit’s Qualtrics Resource Library and providing faculty and staff with technical assistance with Qualtrics, LMU’s online survey research solution. To schedule Qualtrics coaching, email Kitty can also be reached at for technical assistance with Qualtrics on Wednesdays and Thursdays. 

Kitty is pursuing a Master's in Business Analytics and received a Bachelor's in Finance and Classics & Archaeology at LMU. Her passion for business and analytical mindset inspire her to take her work to a creative level beyond the quantitative basis. Kitty's work background surrounds the functions of financial modeling and business analytics. She utilizes the skills in these areas as an Equity Analyst for the LMU Investment Fund, provide cost analysis for the Air Force, and to understand how to provide maximum portfolio return for institutions and clients at Morgan Stanley.