For survey related questions or technical assistance with Qualtrics please contact the Survey & Evaluation team.

Associate Director of Survey Research 

Michelle Castellanos, Ph.D., joined the IRDS team in 2015 and serves as Associate Director of Survey Research. Prior to coming to Loyola Marymount University, Michelle served as a research associate and faculty member at the University of Southern California and Mount Saint Mary’s University. She received her B.A. in Psychology and Social Welfare from the University of California, Berkeley, and her Ph.D. in Higher Education and Educational Psychology from the University of Southern California.

Michelle has substantial experience developing surveys and using survey data to examine students’ college experiences and subsequent learning, persistence, and career outcomes. Her scholarly work has been featured in the Journal of College Student Development, Journal of Hispanic Higher Education, and most recently in the Journal of Higher Education. As Associate Director of Survey Research, Michelle provides leadership and support in the areas of survey and evaluation, and leads survey and institutional research studies in support of strategic planning and decision making.

Survey Research Graduate Assistant

Matthew Tan graduated with a Bachelor of Arts in Psychology from San Francisco State University in 2016. While at SFSU, Matt worked within the Personality and Well-Being Lab where he investigated how experiential purchases increase happiness. He has experience utilizing Qualtrics surveys to measure human behavior. Currently, Matt is completing his Master's in Business Administration at Loyola Marymount University, while also serving as a research assistant for the College of Business Administration's Marketing Department.

As the Survey Research Graduate Assistant, Matt provides support to the Associate Director of Survey Research and technical assistance to faculty and staff who use the Qualtrics Research Suite. Matt can be reached at x86311 or