Social Service Assistant for Community Settings

Build a Career Making a Difference in People's Lives

Step into a meaningful entry-level role in human and social services This online Social Service Assistant program prepares you to work as a social services technician and case aide under the supervision of social workers and case managers, helping individuals and families connect with vital community resources and support programs. Whether you're assisting with interviews, crisis intervention, or navigating public services, you'll play an important part in supporting vulnerable populations—children, older adults, individuals with disabilities, and more.

Designed for those entering the social and human services field, this program focuses on practical skills, real-world applications, and foundational knowledge in case management, client communication, and resource coordination.

What You'll Learn

• Professionalism, communication, and critical thinking in the workplace
• Overview of the U.S. legal system and laws relevant to social services
• Common needs of diverse populations, including mental health, aging, poverty, and trauma
• Stages of case management and client support strategies
• Social welfare systems and interagency collaboration
• Documentation, confidentiality, and ethical practices
• Accessing and researching local and national community resources
• Conducting respectful, empathetic client interviews and maintaining accurate records