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Proctoring Services

What are Proctoring Services?

Proctoring services are available for students approved to receive testing accommodations based on their disability and supporting documentation. It is the student's responsibility to schedule their exams, either with their faculty or Disability Support Services (DSS), to receive their appropriate testing accommodations.

Students testing with DSS are responsible for taking their exams on the same day and at the same time as the class, or as indicated by the faculty. However, there may be instances when the student must take the exam at a different time, or on a different day. If the exam time or day needs to be changed from what the faculty has indicated on the Alternative Testing Agreement, faculty will need to notify DSS to prevent any testing delays. 

Testing accommodations for extended time only apply toward timed exams. If students are provided take-home exams where they have multiple days to work on and complete, their percentage of extended time would not apply. Requests for an extension to the due date should be considered in the same way as a request for an extension on an assignment.

Reasons for a scheduling date/time change MAY include:

  • Verified back-to-back classes where extended time causes an overlap and interferes with another class.
  • Exams take place after DSS testing hours.
  • Disability related issues (i.e. medical treatments). The faculty will have to approve of the new testing date and time for the rescheduled exam.

Reasons a scheduling change would NOT be allowed:

  • Scheduling exams later to allow for extended time to study.
  • Scheduling exams based on a student's personal preference.

The Proctoring Coordinator and the faculty will review reasons on a case-by-case basis.

The DSS Office reserves the right to review future requests for proctoring services if any of the above, or a combination of the above are violated or abused.

Testing center policies:

  1. The student is asked to arrive 15 minutes prior to their exam and be prepared with the materials needed for the exam (pen/pencil, green book, scantron, etc.).
  2. When checking in, the student must show their LMU OneCard or some other form of photo I.D. - DSS will not keep the I.D.
  3. Students are encouraged to use the restroom prior to exams. Restroom breaks during exams will be provided on-the-clock, unless it is an approved accommodation.
  4. No personal belongings are allowed in the testing room. This includes, but is not limited to: bags/backpacks, watches, cell phones, or any electronic devices.
    1. Cell phones, smart watches, or any other smart device is strictly prohibited in the testing room. If a student is found with a cell phone, smart watch, or any other smart device, their test will be stopped, and the faculty will be informed.
  5. Testing room computers are monitored electronically, and testing rooms are equipped with video cameras. If a student is suspected of cheating, DSS will stop the exam and report the details to the faculty.
  6. Students who arrive late may have that time deducted from their allotted testing time. If a student arrives more than 30 minutes late, DSS may not be able to proctor their exam and will inform the faculty that the exam has been cancelled. If the student arrives late and the testing time runs over the DSS Office hours, the student will have the option to test until the end of their originally scheduled testing time or they can contact their faculty to arrange another testing time with either their faculty or with DSS.

Guidelines regarding proctoring services

  • Students requesting proctoring services must have an approved testing accommodation.
  • Using the DSS online portal, students must request that their faculty be notified of their approved testing accommodations. Testing accommodations include, but are not limited to:
    • Extended time
    • Test with DSS
    • Enlarged materials
    • Use of a computer
    • Adaptive equipment/software
    • Off-the-clock breaks
  • Faculty must complete an Alternative Testing Contract (link available on their faculty notification email) providing the details as to when and how exams must be administered.
    • Ideally, students should request faculty notifications during the first week of class so that they may receive their approved accommodations.
    • Faculty are encouraged to proctor exams for students who only have the testing accommodation of 50% extended time.
  • All exams should be scheduled at least 7 days prior to each exam or quiz and 14 days prior to their final exams to avoid any possibilities of not being able to test due to DSS reaching full testing capacity.
  • Students who will not be able to make their scheduled testing session must cancel their testing request; preferably through the online portal or by contacting the DSS Office.

Late Exam Requests: Exams proctored by DSS must be arranged in advance through the DSS online portal. Exam requests should be submitted at least 7 days prior to each exam or quiz (14 days prior to final exams). Late exams requests are unable to be submitted through the online portal.

Please Note:

  • DSS is unable to proctor exams that are administered online.
  • No food is allowed in the testing room unless it is part of an approved accommodation.